Help Center

Frequently Asked Questions

General

Can I make changes to my order after cancellation?

Can I customise a flower bouquet?

Would you be able to send me a photo of the flowers before sending it out?

The flowers I received are not in good condition. What should I do?

Delivery

What are the delivery time slots available?

What are your delivery charges like?

Do you provide Express Delivery?

Do you provide delivery on Sundays?

Are prices shown inclusive of GST?

Refund and Exchange

Do you provide refund?

Can I make an exchange after I place my order?

What happened if the delivery is unsuccessful?